Terms and conditions:

Our terms and conditions apply to all transactions on the Impressionante website. We would advise you read through the terms and conditions before placing an order.

We deliver to the UK, USA, Australia and Europe. We do not deliver to PO Boxes. All parcels have to be signed for by an adult aged 18 years or over at the time of delivery.

If in stock, we guarantee to despatch your order on the same working day as long as it is placed before 12 noon. If awaiting for the item to come into stock, then we dispatch within 7-10 days. Delays are occasionally inevitable and we will inform you in the unlikely event a delay does occur.

By placing an order from this website, you are deemed to have accepted our terms and conditions.

We use the Paypal secure shopping basket. You do not require a Paypal account to purchase an item from us. Once you have finished shopping, click on checkout and you will then be asked to complete the required information to use your credit or debit card.

Delivery information:

We aim to despatch your order on the day we receive it as long as it is received prior to 12noon and we are in receipt of cleared funds.

All goods will be despatched in a presentation box or pouch.

All orders will be charged a flat rate of £1.00 per order and will be posted by Royal Mail recorded delivery.

Deliveries to the U.S. incur a flat delivery fee of $2. Deliveries to the E.U. incur a flat delivery fee of 1.5 Euros. Deliveries to Australia incur a flat fee of $2.50. Deliveries to Canada incur a flat delivery fee of $2.50

Frequently asked questions:

What happens if an item is not in stock? If an item is out of stock, it will be shown as being out of stock on the website. If you wish to reserve an out of stock item, please email us with your request and we will inform you of when the item is coming into stock.

Are any items excluded from the same day despatch guarantee? If an item requires alteration or resizing, it is excluded from the same day despatch guarantee

What is a working day? We class working days as Monday to Friday excluding bank holidays. We can occasionally despatch an item on a Saturday if the order is placed prior to 10am.

Can I have the order delivered to my work address? Yes. We are able to despatch to an alternative address. We need the address where credit card statements are sent to and then an alternative delivery address can be added.

Contact details - email : sales@impressionante.co.uk

Ordering help:

If you are unsure as to how to place an order then please contact us and we can place the order manually for you.

If you wish to place an order and pay by cheque, please print out an order form and post it to our details on the contact page.

We only use your email details to contact you in relation to your order. We would never allow your details to be passed to a third party.

Refunds and returns:

By law, you may withdraw from your purchase within 7 working days after the day of delivery to you. If you chose to cancel your order, you must firstly inform us by email of your decision. We would then ask you to return the item to us in its original packaging making sure the item is secure at your expense. Before returning the item to us, We may not be able to offer a refund if the goods are damaged in transit.

Return of Faulty Goods:

We make every effort to ensure that your purchase reaches you in perfect condition. If an item is found to be faulty, providing it is returned to us in its original packaging, you can choose to receive a credit note or a full refund for the item excluding delivery costs.

Notification of faulty goods should be made to us within 7 days of the goods being received. If we acknowledge an item as being faulty We will issue a refund against the faulty item, providing such faults have not been caused by your negligence or poor care of the item.

All goods returned are at the buyer's expense. A refund of postage costs will be made only if the return is a result of our error or if the goods supplied are shown to be faulty.

If you do need to return any item, please remember to wrap the parcel securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit. Prior to sending the item please contact us to obtain the return address.

Complaints:

If you have any complaints, please contact us by email giving us full details of your complaint and we will then endeavour to resolve matters.